1. Introduction This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations related to transactions processed through Razorpay. By using our services, you agree to the terms specified in this policy.
2. Eligibility for Refunds Refunds are applicable only under the following circumstances:
- Duplicate transactions due to technical errors.
- Incorrect deductions from the customer’s account without service/product delivery.
- Cancellations made within the eligible refund period as per the service agreement.
- Any other scenarios explicitly mentioned in the terms of service.
3. Non-Refundable Transactions Refunds will not be processed in the following cases:
- If the service/product has been availed successfully.
- If the transaction is older than the eligible refund period.
- For digital goods or services that have already been delivered and consumed.
- If the refund request is not compliant with our terms and conditions.
4. Cancellation Policy
- Customers may request cancellation of their service or order within the eligible cancellation period as specified during the purchase.
- If the service has already been provided or initiated, cancellations may not be possible.
- For subscription-based services, cancellations will take effect from the next billing cycle.
- Any cancellation fees applicable will be deducted from the refund amount if eligible.
5. Refund Request Process To request a refund, follow these steps:
- Contact our support team at [support email] with transaction details, proof of payment, and the reason for the refund request.
- The support team will review the request and verify eligibility.
- If approved, the refund will be initiated as per the processing timelines mentioned below.
6. Refund Processing Time
- Refunds will be processed within 5-10 business days after approval.
- The refund amount will be credited back to the original payment source.
- Processing time may vary depending on bank policies or payment method providers.
7. Chargebacks and Disputes
- If a chargeback is initiated, the refund process will be suspended until the dispute is resolved.
- Customers are encouraged to contact support before initiating chargebacks to facilitate a smoother resolution.
8. Changes to the Refund & Cancellation Policy We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon updating this policy.